FAQ

Where does tourzan opperate?
We launched worldwide on November 2017. We are a show around service and not a tour guide agency or operator as such we do not require the need for a licens...
Sat, 9 Jun, 2018 at 12:41 PM
I have an issue with a guide/tourist
Please send an email to contactus@tourzan.com with the subject, “complaint regarding tourist/guide.” Please include the type of user you encountered and if ...
Tue, 7 Aug, 2018 at 12:17 AM
What is the 5 day grace period?
The five day grace period is the timeframe in which we hold the completed order from processing as a payout. This is a liability time period for Tourzan. It...
Tue, 7 Aug, 2018 at 12:18 AM
I am a guide, when do I get paid?
After the 5 day grace period has passed payouts are initiated on the 1st and the 15th of the month Pacific Standard Time.
Tue, 7 Aug, 2018 at 12:18 AM
What are the fees?
Tourzan.com has a service fee of 13%. This fee pays for the ongoing development of the platform, allows us to provide insurance on all tours globally, keeps...
Tue, 7 Aug, 2018 at 12:19 AM
Is my credit/debt card and bank account info secure?
Secure is an understatement. We are working with two companies who maintain our PCI compliance. We use Braintree payments, a paypal company for processing i...
Tue, 7 Aug, 2018 at 12:19 AM
Is this safe?
Meeting new people can sometimes can be a little nerve racking. This is why tourzan.com requires identity verification on all local guides before they becom...
Tue, 7 Aug, 2018 at 12:20 AM
How does Tourzan work?
When you want to travel somewhere, you look up that city and pair your interests to that of a genuine local. From there you can adjust price points and servi...
Tue, 7 Aug, 2018 at 12:20 AM
Whats the benefits of listing on Tourzan.com?
It is 100% free to list and advertise your self or business. We help with initial marketing for all new profiles Fully featured dashboard for creating, ...
Tue, 7 Aug, 2018 at 12:21 AM
Whats the benefits of booking through Tourzan.com?
Peace of mind. Every guide that can book through us have been verified and vetted We act as an extra layer of reassurance and handle any issues that migh...
Tue, 7 Aug, 2018 at 12:21 AM